| Return
to Scotland 2000 Accommodation Guide |
Quality
Assurance Guidelines for |
The following is partly summarised from information provided by the various organisations as at Jan 2008.
| VisitScotland / Scottish Tourist Board |
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| NB: VisitScotland (VS) was formerly know as the Scottish Tourist Board. However, the phrase Scottish Tourist Board is still used for their Quality Assurance schemes. | ||||||||||||||
| VS aim for an objective assessment of accommodation in an attempt to assess levels of "cleanliness, ambience, hospitality, service, accommodation standard and food". Their 1 to 5 star rating covers a range of establishments, organisations and institutions graded by their own trained advisors.
In addition, awards are made regarding accessibility of accommodation and for approaches to business and facilities.
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AA Ratings and Awards |
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Hotels |
Guest Accommodation |
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Courteous staff provide an informal yet competent
service. The majority of rooms are en suite, and a designated eating
area serves breakfast daily and dinner most evenings. |
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Minimum quality requirements for cleanliness,
maintenance, hospitality, facilities and services. A cooked or
substantial continental breakfast is served in a dining room or eating
area, or bedroom only. |
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All rooms are en suite or have private facilities. A restaurant or dining room serves breakfast daily and dinner most evenings. |
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Courteous service, well-maintained beds, and breakfast prepared with a good level of care. |
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Staff are smartly and professionally presented. All rooms are en suite, and the restaurant or dining room is open to residents and non-residents. |
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Friendly welcome, and good-quality, well-presented beds and furniture. A choice of good-quality, freshly cooked food is available at breakfast. |
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Professional, uniformed staff respond to your needs or requests, and there usually are well-appointed public areas. The restaurant or dining room is open to residents and non-residents, and lunch is available in a designated eating area. |
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Attentive, more personalised service. At least half of the bedrooms are en suite or have private bathrooms (from 1 Jan 2008). Very good beds and high quality furniture. Breakfast offers a greater choice, and fresh ingredients are cooked and presented with a high level of care. |
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Luxurious accommodation and public areas, with a range of extra facilities and a multilingual service available. Guests are greeted at the hotel entrance. High quality menu and wine list. |
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Awareness of each guest's needs with nothing being too much trouble. All bedrooms are en suite or have a private bathroom (from 1 January 2008). Excellent quality beds and furnishings. Breakfast includes specials/home-made items, high quality ingredients, and fresh local produce. |
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AA Merit % Score In addition
to the Star rating, we give each hotel an AA Merit Score as a
percentage. This indicates the level of quality achieved within each
Star rating, which helps you to compare hotels with the same number of
Stars. |
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As from January 2007, the ratings previously awarded by the
Royal Automobile
Club RAC
are no longer valid and the service withdrawn.