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Scotland 2000 Accommodation Guide

Quality Assurance Guidelines for 
Visit Scotland & The AA

The following is partly summarised from information provided by the various organisations as at Jan 2008.

 
  VisitScotland / Scottish Tourist Board
  
NB: VisitScotland (VS) was formerly know as the Scottish Tourist Board.  However, the phrase Scottish Tourist Board is still used for their Quality Assurance schemes.
  
VS aim for an objective assessment of accommodation in an attempt to assess levels of "cleanliness, ambience, hospitality, service, accommodation standard and food".  Their 1 to 5 star rating covers a range of establishments, organisations and institutions graded by their own trained advisors.
 

The 1 to 5 star range is awarded to Hotels, Bed and Breakfasts, Guest Houses, Inns, Lodges, Restaurants with Rooms, and Self Catering Cottages & Apartments.  

  Acceptable 
Good
Very good
Excellent 
Exceptional 

VS recognise a range of different type of accommodation 
A guest house normally has at least 4 letting bedrooms, some with ensuite or private facilities. It is usually run as a commercial business. Breakfast is available and evening meals may be provided. 
B&B (Bed and Breakfast) provides bed and breakfast, normally in a private house. They usually have no more than 6 guests, and may or may not serve an evening meal.
Farmhouse is bed and breakfast / guest house accommodation on a working farm or small holding.
A Hotel normally has at min. of 20 letting bedrooms, of which most have ensuite (meaning within the confines of the room area) or private facilities (external to the room but for your sole use. shared facilities normally mean that you will be sharing a bath / toilet /shower room with at least one other party). They serve breakfast, dinner and, normally, lunch, and usually have a drinks licence (although it may be a restricted one). 
A Small Hotel normally has a min. of 6 letting bedrooms and a max. of 20. Most have ensuite or private facilities. Small hotels serve breakfast, dinner and, normally, lunch, and they have a drinks licence (although it may be a restricted one). They are normally run by the owner(s) and reflect their own personal style. 
A Country House Hotel is a hotel with ample grounds or gardens, in a rural or semi-rural situation with an emphasis on peace and quiet.
A Lodge provides overnight accommodation, usually purpose-built and situated close to a major road or in a city centre. Reception hours may be restricted and payment may be required on check-in. There may be associated restaurant facilities. 
A Budget Hotel is always part of a large 'branded' hotel group offering clean and comfortable ensuite facilities, 24-hour reservations and a consistent level of facilities.
An Inn is a bed and breakfast accommodation within a traditional inn or pub. The bar and restaurant is open to non-residents, and provides food at lunchtime and in the evening. 
A Restaurant with Rooms is an establishment where the restaurant is the most significant part of the business, and is usually open to non-residents as well as those staying there. Breakfast is usually provided.
Campus Accommodation is provided by colleges or universities for their students and which is made available - with meals - to individuals or groups at certain times of year, typically the summer, Easter and Christmas holiday periods. 
Guest Accommodation is similar to a guest house though there may be some differences in the amount of services and facilities. 
Self Catering accommodation can be a house, cottage, apartment, chalet or similar accommodation, with self-catering facilities, which is let normally on a weekly basis to individuals, although shorter breaks may be available. 
Serviced Apartments are essentially self catering apartments where services such as cleaning are available. Meals and drinks may also be available, either to each apartment or in a restaurant and/or bar on site.
A Hostel often has shared rooms with bunk beds but family rooms may also be available. Hostels normally welcome individuals, families and groups, many of whom are staying on a short-term basis. Hostels often have a quite formalised structure, which may or may not include restricted access, meal service, etc. 
Backpackers are very similar in style to a hostel, but may be run on less formal lines, such as 24-hour access. They are often more appropriate for longer term independent travellers and the younger end of the market and they tend not to take family groups. 
A Bunkhouse is a rural accommodation which can be booked by groups or individuals. Services and facilities may be limited but will include a self-catering facility. Bunkhouses are not star rated but will meet or exceed minimum standards for cleanliness, maintenance and quality. 
Holiday Park is a park that offers holiday homes and, most likely, touring and camping pitches. 
A Touring Park is a park that offers touring pitches, and may offer camping pitches as well. 
A Camping Park is a park for camping only. 
Caravan Holiday Homes are not star rated but will meet or exceed minimum standards for cleanliness, maintenance and facilities. 
Thistle Caravan Holiday Homes can receive an Thistle award which recognises a high standard of caravan holiday home based on a 4 or 5 star park. 

In October 2009, The Scottish Board introduced a gold star award 
which recognises "Businesses which consistently achieve the highest 
levels of excellence within their Visit Scotland Star Grading" 

 

In addition, awards are made regarding accessibility of accommodation and for approaches to business and facilities.

Walkers and Cyclists.  Properties which make specific provision for walkers and cyclists are acknowledged by VS's Walkers & Cyclists Welcome Schemes.
  
Green Tourism Business Scheme.  Businesses with a concern for the environment can take part in VS's Green Tourism Business Scheme and their efforts to operate in an environmentally friendly way are graded either Bronze, Silver or Gold.

Unassisted wheelchair access
Assisted wheelchair access
Access for visitors with mobility difficulties

Visitors with mobility impairments 
can be sure that an accommodation or attraction matches their requirements by looking for the VisitScotland assessment:
   
 AA Ratings and Awards
      

Hotels

Guest Accommodation

Courteous staff provide an informal yet competent service. The majority of rooms are en suite, and a designated eating area serves breakfast daily and dinner most evenings.

Minimum quality requirements for cleanliness, maintenance, hospitality, facilities and services. A cooked or substantial continental breakfast is served in a dining room or eating area, or bedroom only.

All rooms are en suite or have private facilities. A restaurant or dining room serves breakfast daily and dinner most evenings.

Courteous service, well-maintained beds, and breakfast prepared with a good level of care.

Staff are smartly and professionally presented. All rooms are en suite, and the restaurant or dining room is open to residents and non-residents.

Friendly welcome, and good-quality, well-presented beds and furniture. A choice of good-quality, freshly cooked food is available at breakfast.

Professional, uniformed staff respond to your needs or requests, and there usually are well-appointed public areas. The restaurant or dining room is open to residents and non-residents, and lunch is available in a designated eating area.

Attentive, more personalised service. At least half of the bedrooms are en suite or have private bathrooms (from 1 Jan 2008). Very good beds and high quality furniture. Breakfast offers a greater choice, and fresh ingredients are cooked and presented with a high level of care.

Luxurious accommodation and public areas, with a range of extra facilities and a multilingual service available. Guests are greeted at the hotel entrance. High quality menu and wine list.

Awareness of each guest's needs with nothing being too much trouble. All bedrooms are en suite or have a private bathroom (from 1 January 2008). Excellent quality beds and furnishings. Breakfast includes specials/home-made items, high quality ingredients, and fresh local produce.

    

AA Merit % Score  In addition to the Star rating, we give each hotel an AA Merit Score as a percentage. This indicates the level of quality achieved within each Star rating, which helps you to compare hotels with the same number of Stars.
  AA Inspectors' Choice  These hotels stand out as the very best in the UK and the Republic of Ireland, regardless of style. The selected Inspectors' Choice hotels are identified by red Stars.
 Highly Commended  AA inspectors determine a quality score as a percentage to cover all aspects of a guest accommodation, including service. The score is then represented as a one- to five-Star rating. Yellow Stars indicate that an establishment is within the upper 10% of the quality score range for a three-, four- or a five-Star guest accommodation.

AA Rosette awards for restaurants
AA inspectors annually award Rosettes to restaurants for the quality of their food. Most Star-rated hotels have their own restaurants and we also inspect these. Not all receive an AA Rosette award, but they will generally serve enjoyable food of a reasonable standard. 
Excellent restaurants that stand out in their local area. The food is prepared with care, understanding and skill, using good-quality ingredients. 
The best local restaurants, offering higher standards and better consistency. Greater precision is apparent in the cooking, and there is obvious attention to the quality and selection of ingredients. 
Three Rosettes are awarded to outstanding restaurants that demand recognition well beyond the local area. The highest quality ingredients receive sympathetic treatment, and there is consistent timing, seasoning, and judgement of flavour combinations. You can expect excellent and intelligent service, and a well-chosen wine list. 
Four Rosettes highlight cooking that demands national recognition. Dishes demonstrate intense ambition, a passion for excellence, superb technical skills and remarkable consistency. An appreciation of culinary traditions is combined with a desire for exploration and improvement. 
The food at a five-Rosette restaurant stands comparison with the best in the world. It is highly individual, benefits from breathtaking culinary skills, and sets the standards to which others aspire. There will also be a knowledgeable and distinctive wine list.

Breakfast and Dinner awards
For Guest Accommodation establishments, these symbols indicate that – in the experience of the inspector – either breakfasts or dinners are really special. These are awarded for meals that exceed the quality requirements of the establishment's star rating, and have an emphasis on freshly prepared local ingredients, but are not of rosette standard.

 

As from January 2007, the ratings previously awarded by the Royal Automobile Club RAC 
are no longer valid and the service withdrawn.